Refund policy

Wiship follows a 30-Day Return Policy, covering Shipping, Damaged Product and Missing Parts issues. Customers must notify Wiship of any return requests within this period.

1. Shipping Issues

Wiship will re-ship or refund after verifying the issue in the following cases:

  • No logistics tracking available.
  • No updates on Scan.
  • Parcel lost in transit.
  • Parcel damaged upon arrival.

If the tracking information on the carrier’s website shows the parcel as delivered and the address matches the recipients but the customers claim non-receipt, Wiship will not process the return if the issue is due to:

  • Incorrect or modified address after order.
  • Parcel not picked up.
  • Customer unresponsive.
  • Parcel rejection by the customer.
  • PO Box included in address.

2. Damaged Product Issues

If a product arrives damaged, Wiship will arrange a reshipment or refund after verification. If the customer requests a return and refund, Wiship will provide a Return Label (RL) and the customer must return the product along with all accessories and original packaging within 15 days. Returned items must be undamaged, unworn and unused, with tags attached.

Required Evidence:

  • Clear photos of the outer box, including a complete packing slip.
  • Photos of the damaged product.

3. Missing Parts Issues

The following are excluded from missing part claims:

  • Color differences is due to lighting, camera settings or display screens.
  • Size variations is due to manual measurement or differences in tools/methods.
  • Improper use or failure to follow the user manual, resulting in personal or property damage.

Required Evidence:

  • Clear photos of the outer box, including a complete packing slip.
  • Full picture of the received product.
  • Specific missing parts circled in the user manual (if no manual, provide a clear image of the product).

Important Notes

  • If the customer fails to provide required evidence, Wiship will not process the return request.
  • Requests made outside the 30-Day Policy will not be accepted.
  • Return and refund requests submitted on weekends will be processed on business days only.
  • Customer’s Remorse Returns or Exchanges are not accepted (e.g. Change of Mind or No Longer Needed etc.).